Last updated: July 22, 2026

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

For a change-of-mind return to be eligible, the item must be in the same condition in which you received it: unworn or unused, with tags attached and in its original packaging. You will also need the receipt or other proof of purchase.

To start a return, contact us at info@sandmere.com.

If your return is accepted, we will send you a return shipping label together with instructions explaining how and where to send the package. Items sent back without first requesting a return will not be accepted.

You can contact us with any return-related question at info@sandmere.com.

Damages, Faults and Incorrect Items

Please inspect your order after delivery and contact us as soon as possible if an item is defective or damaged, or if you receive the wrong item. We will assess the issue and work with you to provide an appropriate solution.

The conditions that apply to change-of-mind returns, such as original packaging, do not limit any rights you may have when an item is faulty, unsafe, materially different from its description or otherwise does not meet a consumer guarantee.

Exceptions and Non-returnable Items

Certain items cannot be returned for change of mind, including gift cards and products that were made or personalised specifically for you. Any additional product-specific return restriction will be clearly stated on the relevant product page before purchase.

We do not accept change-of-mind returns for items clearly marked “Final Sale”. This restriction does not apply where an item is faulty, unsafe, materially different from its description or otherwise covered by mandatory consumer rights.

Please contact us before returning an item if you are unsure whether it is eligible.

Exchanges

The fastest way to obtain a different size, colour or item is to return the item you have. Once the return has been accepted, you can place a separate order for the replacement item. Stock cannot be reserved while a return is in transit.

Australian Consumer Law

Our 30-day change-of-mind policy is provided in addition to any rights and remedies that cannot be excluded under the Australian Consumer Law. Nothing in this policy is intended to exclude, restrict or modify those rights.

Refunds

We will notify you after we receive and inspect your return and will confirm whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or payment provider may require additional time to process and display the refund.

If more than 15 business days have passed since we approved your refund, please contact us at info@sandmere.com.

Original shipping charges, if any, are not refundable for a change-of-mind return unless stated otherwise or required by law.

Contact Information

Store name: Sandmere

Company name: Lune and Linen

Company number (KvK): 99215535

Warehouse Address: No. 2 freight elevator on the west side of the 3rd floor, upstairs, Yuantong Express, No. 409, Suxi, Yiwu Town, Zhejiang, 310000, China

Company Address: Gemullehoekenweg 131, Oisterwijk, Noord-Brabant, 5062 CC, The Netherlands

Email: info@sandmere.com

Phone number: +31 6 44920164

We aim to respond to enquiries within 24 hours during customer service days.

Customer Service Hours

Monday to Friday | 09:00-17:00 (GMT+8)

Saturday and Sunday | Closed