At Sandmere, we serve customers across Australia with tracked delivery. Please read the information below before placing your order.

1. General Shipping Information

We currently ship throughout Australia.

Shipping options, costs and delivery times may vary depending on your location and the size or weight of your order.

2. Processing Time

Orders are typically processed within 1-2 business days, Monday to Friday, excluding weekends and public holidays.

During peak seasons, public holidays or promotional periods, processing may take slightly longer. We will contact you if a material delay affects your order.

3. Shipping Rates

Free Shipping - We offer free standard shipping on all orders, with no minimum purchase.

4. Estimated Delivery Times

The following estimates apply after an order is placed:

·        Processing time: 1-2 business days, Monday to Friday

·        Transit time: 7-13 business days, Monday to Friday

·        Estimated total delivery time: 8-15 business days

·        Order cutoff time: 12:00 am

·        Operational time zone: GMT+8

Delivery timeframes are estimates rather than guarantees. Carrier delays, severe weather, public holidays, remote-area delivery and other circumstances outside our reasonable control may affect delivery.

5. Shipping Restrictions

We do not currently ship to PO Box addresses, military addresses (APO/FPO/DPO) or restricted areas. Certain orders may also be subject to carrier or destination restrictions.

6. Address Accuracy, Failed Delivery and Returned Packages

Customers are responsible for providing a complete and accurate delivery address. If a delivery fails because the address is incomplete or incorrect, or because the parcel is not collected, the order may be returned to us. We will contact you to discuss the available options. Additional shipping costs may apply before the order can be sent again.

7. Tracking

When tracking is available, the tracking details will be sent to the email address used for the order. Tracking updates are provided by the carrier and may take time to appear after dispatch.

8. Lost, Delayed or Damaged Packages

If you believe your package has been lost, materially delayed or damaged in transit, please contact us at info@sandmere.com. Include your order number and any relevant photographs so that we can investigate with the carrier and determine the appropriate next step.

9. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our delivery services, operations or legal obligations. The latest version will always be available on this page.

Last updated: July 22, 2026

Contact Information

Store name: Sandmere

Company name: Lune and Linen

Company number (KvK): 99215535

Warehouse Address: No. 2 freight elevator on the west side of the 3rd floor, upstairs, Yuantong Express, No. 409, Suxi, Yiwu Town, Zhejiang, 310000, China

Company Address: Gemullehoekenweg 131, Oisterwijk, Noord-Brabant, 5062 CC, The Netherlands

Email: info@sandmere.com

Phone number: +31 6 44920164

We aim to respond to enquiries within 24 hours during customer service days.

Customer Service Hours

Monday to Friday | 09:00-17:00 (GMT+8)

Saturday and Sunday | Closed